308 North Outer Road, Saint James, MO 65559

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Hutcheson Ford Customer Reviews in Saint James, MO

Looking for a Ford dealership in Saint James that treats you like family? Since 1954, Hutcheson Ford has built lasting relationships with four generations of loyal customers throughout Missouri. Our family-owned approach means every interaction is grounded in trust, integrity and personalized service that larger corporate dealerships simply can't match.

Customer reviews consistently highlight what sets us apart: genuine care for each person who walks through our doors, transparent processes and a commitment to making your car-buying or service experience as comfortable as possible.

Customers talking to salesman in showroom at dealership

Google May 27, 2026

Rodney is the best. He made buying a new vehicle and easy experience. He goes above and beyond.

Google May 25, 2026

Everyone here is wonderful an welcoming. I have bought several cars over the years. Ryan Pope is always ready to help in any way he can. Thank you all for excellent service!!

Google May 22, 2026

My salesman did a great job and was able to help us leave with a car day off!

Google May 21, 2026

Very good experience. Mark was extremely helpful and made the whole process very smooth. I met with him late Thursday afternoon and everything was completed early Friday morning. Everything was explained very clearly and all my questions were answered.

Google May 21, 2026

Google May 20, 2026

Tristian and Drew were amazing to work with! I definitely will be back! Thank you again guys!!

Google May 18, 2026

After a 3 year search for my dream truck I finally found it. I would of rather had a colen check than buy a new vehicle but the folks at Hutchinson Ford made it easy and quick no bs just a fine truck. 2 things that really got me was a full tank of gas and no administration fees charged on top of the price of the vehicle. Mark was great to work with no high pressure sales tactics. Thanks for making my dream truck a reality.

Google May 9, 2026

I have worked work them two times now and both times have been a really bad. First times several years back they sold me a SUV with bad engine and were not transparent with. 3 months later car broke down on me and I had to pay for repairs. Second time was a few weeks back to look at new trucks and was treated like I was not important and low priority. Will NEVER DO BUSINESS WITH THEM AGAIN.

Google May 8, 2026

My wife and I recently purchased a 2022 Ford Explorer from here. The whole process was smooth and super easy. Our salesman Steve went the extra mile to put our minds at ease with any questions or concerns we had about the vehicle. Drew in finance was also very helpful and again left us feeling well taken care of. If you’re in the market for a new or used vehicle I recommend you reach out to them.

Google May 3, 2026

Google May 2, 2026

Sales team is pretty top notch. After the vehicle I came in for was no longer available, Steve searched and found me the next best thing. Within a week I was in my new Maverick.

Google Apr 30, 2026

Google Apr 28, 2026

Rodney was awesome to work with and made our new car buying experience easy & stress free.

Google Apr 27, 2026

Just the best! Tristan Barr is the bomb!

Google Apr 24, 2026

Google Apr 22, 2026

I was very pleased with the service that I got from Mark he set me an appointment up for the very next day the time frame I wanted and everything he was right on top of it then he made sure that I was getting exactly what I wanted for the price that I wanted and their financing department made sure that I didn't leave without warranties and everything I was super amazed by their service!

Google Apr 22, 2026

This is our third vehicle purchase from Hutcheson, highly recommend these guys! Very helpful and made the process as smooth as possible.

Google Apr 21, 2026

Amazing experience through and through. Staff were extremely patient with me and my family as we navigated my first purchase of an amazing used vehicle. Steve was very transparent and upfront about my purchase making this an easy sale. I recommend this place for first time buyers.

Google Apr 17, 2026

My experience at Hutcheson Ford was great. Between the large selection to choose from to the knowledgeable and friendly staff, I couldn’t ask for more.

Google Apr 17, 2026

Google Apr 10, 2026

"Extremely disappointed with the service department. They attempted to charge me a large sum for repairs that were completely unnecessary. After getting a second opinion, it was clear that Hutchinson Ford was not being honest about the condition of my vehicle. Be very careful and get a second opinion before committing to any major work here."

Google Apr 6, 2026

Will be continuing to use Hutcheson! Tristan and Drew made that the easiest purchase ever! That was honestly the BEST dealership experience I’ve ever had! Thank you both for your help!

Google Apr 3, 2026

The dealership its self is top notch. Buying from them is easy I literally bought a vehicle using my cell phone. The service department followed up and kept in contact with me on every step and did everything I asked. A++++

Google Apr 3, 2026

Rodney is a great Sales Rep. I was in and our quickly.

Google Apr 2, 2026

Hutchenson Ford staff are professional, kind, courteous, and took the time to explain what was wrong with my vehicle and what was done to fix it. They made sure I was happy with their service. Highly recommend if needing repairs or shopping for a new car!

Google Mar 26, 2026

Tristan went above and beyond to help my family get the exact vehicle we needed and we had some pretty specific specifications due to accessibility needs. I would hands down recommend him and Hutcheson Ford St. James for your car needs. They truly care about the people they serve.

Google Mar 24, 2026

This my second vehicle we’ve bought from Hutcheson Ford St.James Mo. Ryan was my salesman, I’ve been talking to him for around 2 years he’s been very patient I told him I would eventually pull the trigger, all their employees are great to work with

Google Mar 23, 2026

Had an excellent buying experience on my 2025 Ford F-250 while working with Ryan Pope, Matt Yoakum & Hutcheson Ford. This was an out of state transaction that went very smooth, getting all the paperwork completed and arranging the transport of the truck to my state.

Google Mar 19, 2026

Google Mar 17, 2026

As always a great buying experience. Everyone is very friendly and honest. We were in and out in less than 1 hour while juggling four kids. Definitely highly recommend.

Google Mar 17, 2026

Awesome group of guys. Thanks Josh and Matt.

Google Mar 17, 2026

Great people and great deals here Dylan hooked me up with a f350 and couldn’t be happier I’d highly recommend Hutchinson ford

Google Mar 17, 2026

Their prices double since last service. Made appt through internet service and they were not ready, had to wait. would not recommend

Google Mar 15, 2026

Drove a few hours and it was well worth it. Had been car shopping for a while and it's amazing to have a honest dealership with no hidden fees. What u see is what your pay. Was great working with Steve as our sales person. Kept in touch and made the whole process easy. Then dealing with Mat on the financial end was awesome. While we signed papers in finance the actual owner came through and brought the employees a breakfast sandwich. Good employees stem from a good workplace. Amazing to see a great company being ran.

Google Mar 13, 2026

Best car buying experience . I would recommend the dealer to everyone. They are not high pressure and listen to the customer. I give them top marks

Google Mar 11, 2026

Great experience! Very friendly, honest, quick and efficient. Process from walking in to driving home was less than an hour!

Google Mar 9, 2026

Great customer service, hands down the quickest vehicle purchase I’ve ever experienced.

Google Mar 9, 2026

Google Mar 7, 2026

Google Mar 2, 2026

By far the best around.

Google Feb 26, 2026

Google Feb 23, 2026

The team at Hutcheson was patient, professional, knowledgeable and went the extra mile to help us with our recent car purchase. I highly recommend them and will be back for our next purchase.

Google Feb 21, 2026

Great staff always friendly and usually has my vehicle done before the estamated time

Google Feb 20, 2026

Google Feb 9, 2026

Rodney always makes buying a vehicle an easy experience. He helped me find what I wanted, and put up with me changing my mind a few times

Google Feb 7, 2026

I was able to schedule my appointment within a quick timeframe. Also I was in and out in 30 minutes for an oil change.

Google Feb 6, 2026

Google Feb 5, 2026

We had a great experience! Would recomend this dealership to everyone! Anthony did a great job as did the rest of everyone we worked with! We love the new ford explorer!

Google Feb 2, 2026

Awesome experience with the sales team.

Google Jan 21, 2026

Hutcheson Ford and the sales team of Tristan and Nathan never disappoint. Wouldn’t go anywhere else. The best sales department in the state.

Google Jan 12, 2026

Service was on time, done correctly and quickly.

Google Jan 12, 2026

I recently purchased a truck from Hutcheson Ford and was very pleased with their process. First, I thought their pricing was very fair on the truck, especially when compared to other dealerships I had been shopping. They also came down a bit on asking price further without a fuss, likely based on principle even though they wouldn't have had to. Second, I absolutely love that they don't have any nonsense fees to factor into the price. The way it should be. I also appreciated the fact that we did everything over the phone as I wasn't local, ... Read More

Google Jan 3, 2026

Google Sep 29, 2025

**In response to Hutcheson** I asked Steve why the website was a different price and he assured me they hadn’t updated the website after it dropped. It wasn’t until many hours later after a couple test drives that he told us the bad news. He took responsibility for the vehicle’s incorrect listing price - a misstep of $2,300. He also said he doesn’t underhand why a vehicle that has been there for 6+ weeks and hasn’t moved would have a price INCREASE. We have also been the first people to look at it in that timeframe. I ... Read More

Google Sep 23, 2025

VERY DISAPPOINTED with the service this place provided after buying a vehicle from them. My vehicle was brought in several times while it was still under their 60k mile warranty for transmission issues. Looking back now, it is very clear that they did the bare minimum (put a bandaid on the problem, basically) and then sent me on my way saying they didn’t find anything wrong. Fast forward, the transmission slipping becomes more frequent..SURPRISING right? Except this time the vehicle is 6k miles outside of their warranty. Take it back to them. NOW they offer a $7800-10,000 transmission ... Read More

Google Sep 12, 2025

The sales transaction, my 4th with Hutcheson Ford, was businesslike with a deal satisfactory to both parties. Tristan and Drew made the process easy and painless. However, within the first week I experienced a transmission fluid leak rendering the Transit van out of service. When asked for a loner vehicle It was denied due to lack of same. I had to appeal to Drew to get one. The repair required an overnight period that would have left me without transportation. The vehicle that was eventually provided had a low fuel level alert requiring me to find the nearest gas station. ... Read More

Google Jul 1, 2025

Dishonest Thieves. I bought a used Focus, in October. During the test drive, we couldn't get the radio to sync with my phone. The salesman pretended to try to get it to work, then told me to look it up on youtube. I purchased an extended warranty, and bought the car. It turned out that the radio was ruined - it was a well known problem, and the warranty and dealership wouldn't cover it. When I replaced the radio, I found out the subwoofer was blown. The car was stuck in parent mode, because they only gave me ... Read More

Dishonest Thieves. I bought a used Focus, in October. During the test drive, we couldn't get the radio to sync with my phone. The salesman pretended to try to get it to work, then told me to look it up on youtube. I purchased an extended warranty, and bought the car. It turned out that the radio was ruined - it was a well known problem, and the warranty and dealership wouldn't cover it. When I replaced the radio, I found out the subwoofer was blown. The car was stuck in parent mode, because they only gave me one key. I called the dealership - they denied that they had the other key - I was forced to buy another key and pay them to program it. I just took my car back, because the SC stopped working. I scheduled an appointment and had to wait 3.5 hours for them to tell me that it would cost nearly $2,300. I asked how much the warranty would cover, and was told that my warranty was cancelled. I spoke with the man that sold me the warranty, and he said that I had to call the company. I called the company and was told that my credit card payment failed because the card was cancelled. I let them know that my card had been stolen. I was then told that they'd sent me a text message, and that my warranty was cancelled and it couldn't be reactivated. I told them that the man from the dealership told me I could just make up the payments and they told me that the warranty couldn't be reactivated, and that the dealership knew this; they also knew that my warranty was going to be cancelled, but never called me. I was then told that the dealership owed me $158, back from my warranty. Again, I spoke with the dealership and he denied knowing that the warranty couldn't be reactivated. I was also told that the dealership wouldn't be giving me the money back that they owed me. When I went to collect my car, I was told that I had to pay them $175 for the estimate. I told them , after how much they'd screwed me, they had a lot of guts to demand payment; but was forced to pay them. A week later, and my car is at another shop - fixing the ac on a second Ford Focus, in as many days (the Ford dealership only wanted $1,400 to do the exact same work that Hutcheson Ford wanted nearly $2,300 to perform; it seems Hutcheson also wanted to make a 500% profit from the parts, as well). I have given Hutcheson Ford feedback from my purchase, my radio and key issue, and this issue. No one has bothered to even apologize, let alone give me the money they owe me. Funny, the salesman send me emails and texts asking if I'm looking to buy another car. I have driven Fords for 35 years, but Hutcheson Ford has insured that my next car will be a Chevy! PS. The dealership is acting like they didn't lie to me about the radio, that they knew was fried, or that they didn't have a spare key. In fact, they claimed to know nothing about the radio or parent setting on the car - they had the guts to tell me I should thank them for keeping me from getting a speeding ticket - after one of the mechanics told me there was a spare and that they told the dealership about the bad radio. The guy felt so bad, he gave me a discount on the key and programming. The dealership is lying about the warranty, and they're ignoring that they kept the warranty money, and gouged me when they charged me for the estimate. Drew Tucker is the lying finance guy, and Mark Courtois is the lying salesman.

Google Oct 4, 2024

Google Feb 12, 2024

They fixed the problem but was crazy expensive.

Google Oct 22, 2023

Ahhhh……. Where do I start?? I use to have a five star review which as you can see has changed to a one star. I took my Expedition in for an oil change, new wipers and a tire rotation. Get that done and leave and because I was told that I needed a new battery I went into Ray’s Tire and service and got a new battery the next day. Went out to run some errands and my Expedition was stumbling on itself and wouldn’t stay running, finally it wouldn’t start at all. I had it Towed ... Read More

Google Aug 21, 2023

DealerRater Jun 3, 2023

Rodney and Drew were both wonderful to work with! Easy peasey and left us both smiling and loving the new vehicle!

Hutcheson Ford Customer Reviews in Saint James, MO

Google - Jan 12, 2026

Google - Sep 29, 2025

Google - Sep 23, 2025

Google - Sep 12, 2025

Google - Jul 1, 2025

Google - Oct 22, 2023

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