Basic Info

Body:
4D Sedan
HWY:
34 MPG
City:
23 MPG
Exterior:
Red
Interior:
Light Putty
Engine:
EcoBoost 1.5L I4 GTDi DOHC Turbocharged VCT
Trans:
6-Speed Automatic

Description

The 2019 Ford Fusion still has enough appeal to make it a respectable choice for a midsize sedan. - Edmunds

Contact a Top Rated Specialist

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Rodney Barnett

Rodney Barnett

Sales Consultant

Certified
94 Reviews
View Bio
Anthony Billingsley

Anthony Billingsley

Sales Consultant

Certified
78 Reviews
View Bio
Ron Riffel

Ron Riffel

Sales Consultant

Certified
65 Reviews
View Bio
View All Specialists
Rodney Barnett

Rodney Barnett

Sales Consultant

Certified

5 | 94 Reviews
Anthony Billingsley

Anthony Billingsley

Sales Consultant

Certified

5 | 78 Reviews
Ron Riffel

Ron Riffel

Sales Consultant

Certified

4.9 | 65 Reviews
Nathan Kemnitzer

Nathan Kemnitzer

Sales Consultant


5 | 80 Reviews
Drew Tucker

Drew Tucker

Sales Consultant


5 | 50 Reviews
Cole Thompson

Cole Thompson

Sales Consultant


5 | 21 Reviews
Caleb Pratt

Caleb Pratt

Sales Consultant


4.9 | 12 Reviews
Rodney Barnett

Rodney Barnett

Sales Consultant

94 Reviews
Certified
Contact Me
Dealership Experience 8 years
Industry Experience 19 years 2 months
Growing up in a Ford family has been nothing short of perfect! I truly believe in our products and now I get to sell them to provide you with the best possible vehicles on the road!! I have been in the area for over 20 years and around the dealership my whole life!! I look forward to meeting new people every day and making them a friend for life!!
Recent Reviews

Feb 24, 2020

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Super friendly and extremely helpful. The people at...

Super friendly and extremely helpful. The people at Hutcheson really treat customers like they are family.... couldnt be happier with they help they provided to get me in a new car!!! Thank you so much!

Feb 21, 2020

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Purchasing at Hutchenson ford

they did a excellent job all around. Should include the extended warranty in the vehicle list of options and not a split second decision in financing. List it up front

Feb 13, 2020

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buying car

everyone at dealership is very friendly and trying to be of service. Rodney was punctual and prepared to show the car I was interested in. he demonstrated the various options that this car. has. he was patient with me and my questions. after deciding to purchase the car the finance people were helpful in showing different options and helping best plan for me.

Feb 12, 2020

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xxxx good service, would recommend and buy again....

xxxx good service, would recommend and buy again. However, spent the day there and would of liked a dinner...steak would have been good...just saying

Feb 03, 2020

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Works hard to make their customers Happy

Called to set up an appointment and they took me the same day. When I got there I waited about 5 minutes and they started working on my car. Finished the brake job and I was on my way. They were fast and friendly couldn't ask for better treatment. Thank-you

Jan 20, 2020

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Found the truck I wanted, contacted Rodney. He and Amy...

Found the truck I wanted, contacted Rodney. He and Amy made the rest was such a smooth transaction. In and out in under 3 hours.

Jan 20, 2020

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Great experience, as I’ve come to expect.Rodney was...

Great experience, as I’ve come to expect. Rodney was patient and worked through all the trade in issues and I got a very good deal on trade ins. A little disappointed on way home as I ran out of gas with new truck and I left gas in the two trucks I traded in but based on everything they did for me I think it was a small oversight.

Jan 14, 2020

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Awesome Caring Service Department

Hutcheson Ford continues tp be the best there is when it comes to servicing our vehicle and caring for our needs. They are so kind and flexible and i wouldn't take my car anywhere else.

Jan 13, 2020

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I was very pleased with the work on my SUV and the...

I was very pleased with the work on my SUV and the people were very courteous and respectful. And they got my part right away.

Jan 09, 2020

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Service & sales

Service on the oil change was fast in and out. Great when buying a car or truck. Amy does the paper work fast that is great.

Jan 06, 2020

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scheduled oil change

I was promptly processed in. they were able to check brakes rotate tires and checked everything. they inspected serpentine belt and told me it was cracking. I would not have found that.

Jan 05, 2020

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They did their best

Ride is as good as they can get it. Not their fault Ford makes crap. The service dept worked with me and the ride is better

Jan 03, 2020

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Great Maintenace

Did maintenance work and repaired recall notice. Great Job, Went over what other maintenance I will be needing soon, and told me about how long until I get it done

Dec 31, 2019

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Great experience with my vehicle trade

Hutcheson Ford has an excellent team. They are well experienced and knowledgeable and the customer care is second to none. A great experience and a fair price. I recommend this dealer as the place to buy a vehicle.

Dec 30, 2019

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Great experiance

Very easy to deal with....only took 1.5hrs to trade my vehicle and buy a vehicle. It was a clean deal and a great SUV!

Dec 23, 2019

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Son’s first car

Great folks and pricing. Rodney and Ryan definitely treated my family right and gave us a great deal on my sons first car. Mrs. Wells and Mrs. Hitch are on their “A” game and made the whole experience enjoyable. Another thing, I’ve purchased many cars and trucks in my 30 years of driving and this was without a doubt the fastest sale ever! Great job Team!

Dec 16, 2019

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Great place and really great staff!!!

Rodney was awesome to work with. Very friendly and very helpful. Amy was also great to work with. The facility is very nice and the shop is very clean. I will be doing business at Hutcheson from now on. I would highly recommend them.

Dec 12, 2019

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Had my oil changed and checked over!!

I had my oil changed and checked fluids, i was impressed with quickness and pleasurable it was! Hutcheson is very enjoyable doing Business with!!Thank you

Dec 06, 2019

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Got me what I wanted

Was able to put me in the truck I needed for what I wanted to spend! Fast friendly and worked through my work schedule to take care of me!

Dec 05, 2019

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Great

Had a good experience at Hutcheson Ford. Nathan and Rodney Were great help they got me in and out trading a old car in and off with a nice used car

Nov 21, 2019

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Great Service

Very friendly and helpful. Not a pushy dealership. Worked with us to get what we wanted. It was just a very smooth and easy process through the whole thing. Very good experience over all.

Nov 19, 2019

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We love Hutcheson Ford

We love buying from Hutcheson Ford. We have bought our last several vehicles from there. The sales staff is amazing as is their service department.

Oct 02, 2019

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Great dealership

I found them very helpful and willing to make a deal They new what I wanted and made it happen in a very short time

Oct 02, 2019

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Excellent service

Hutchinson Ford is my family's go to dealership for vehicle purchasing and service work. We have never left dissatified! Family owned with family values.

Sep 19, 2019

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Thorough at explaining details!!

Rodney, Amy and Ryan was very respectful and thorough throughout the purchase. They were extremely polite giving us every opportunity to ask questions and gave us the answers we needed to make a sound and informed purchase. My wife and I were very satisfied with our experience at Hutcheson Ford and highly recommend your dealership to all.

Sep 13, 2019

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great job , car rental, sales, and shop

car broke down , towed to hutcheson ford, rental dept. had me in a car in just a few minutes. shop keep me informed over the next week, sales work out a great trade for me.

Aug 31, 2019

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Amazing

Friendly staff and great service! Very willing to help me and work with me in choosing my new vehicle. Love my new car! Thanks to everyone!

Aug 20, 2019

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Excellent service!

Excellent service. We always enjoy working with Rodney. We look forward to ordering our new explorer in the next couple of months. Would definitely recommend Hutchenson to others!

Aug 18, 2019

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Clean family friendly atmosphere and great service!

I knew what i wanted, I found what i wanted, we negotiated and came to an agreement. It was quick and easy and there was no run around, exaggerations or delay in order to up sell. I really appreciated that. the staff that i dealt with were very genuine, just plain good people. I never got the feeling that the staff were just there to put money in their pocket in that stereotypical car salesman sense. I did feel that the staff were more concerned about putting me in a vehicle that i could afford. This is the second vehicle we have purchased at Hutcheson and I do not see any need to look elsewhere in the future. Very happy with the experience.

Aug 16, 2019

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Always excellent service and friendly atmosphere !!!!

This dealership has always went out of their way to take care of my concerns since 1995. I will never deal with another dealership. Don

Aug 15, 2019

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Great, Rodney was extremely helful

I have bought several vehicles from Hutchison, and have never been disappointed. Great organization with even greater employees. Visited dealership for service for my vehicle, and walked away with a new vehicle, all within a few hours.

Aug 08, 2019

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First time buyer and will come back for future needs.

We had bought our vehicles previously at another dealership. But when we went there this time to buy a car, we didn’t feel like we were treated right. So we went to Hutcheson. We got exactly what we wanted and it was a quicker process than it had ever been at the dealership we had purchased at previously. Our salesperson was helpful and made us feel like we were his top priority.

Jul 28, 2019

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A good experience.

The salesmen were great. The price negotiations were clean and less stressful than most places. I wish they had a carwash they could offer for free as an incentive for purchasing from them as many dealers do.

Jul 26, 2019

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They take care of their customers

I recently purchased a used vehicle and several days later I discovered several minor issues with the vehicle. Rodney made every effort to correct the problems including reimbursement for my repair expenses.

Jul 26, 2019

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Great customer service

Our experience with this dealer was great. No complaints whatsoever. Great salesman, and easy sales transaction. Felt very comfortable through the entire process. Highly Recommend.

Jul 23, 2019

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Purchased a 2019 Ford Escape

We were very pleased with the purchase of our 2019 Ford Escape through Hutcheson Ford. It did not take forever. They found the vehicle we wanted, the next day we went back and finalized the deal. It was a very easy process. Facility is very nice and modern.

Jul 12, 2019

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First Time Buying Experience

This was our first time buying a vehicle on our own as we are not far into marriage, and Rodney was very helpful and answered all of our questions and concerns. We had a truly positive experience and no second thoughts on buying the used diesel truck that met our needs. Would definitely buy from again in the future.

Jul 11, 2019

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Friendly staff. Great dealership

This is a great dealership. Friendly staff. Rodney was great to work with. Amy answered all my questions. I will recommend to friends and famliy.

Jul 04, 2019

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Good buying experience

Very professional ive bought 2 vehicles here and when im ready ill go back to buy another one there very friendly and so helpful and no pushy salespeople a great experience

Jun 15, 2019

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Knew exactly what the problem was, very knowledgeable

The service man looked at my vehicle and knew just what the problem was, asked if I had a few minutes and 20 minutes later I was on my way home with the problem fixed.I wouldn't think of taking my car any place else, everyone was so nice and friendly.I am very bad with names and am so sorry I can't remember the service man's name but I believe he was the service writer or the manager.

Jun 07, 2019

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Works hard to make their customers Happy

This dealership goes out of it's way to make you feel like part of the family, they want you to be happy with your purchase because they really want you as a repeat customer. They try hard to get you a deal you can afford and an automobile or truck you will be proud of.

May 31, 2019

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friendly people

Found the car I wanted at the price I wanted. I got a test drive and closed the deal in under 2 hours. The dealer will prep the car and I pick it up Monday.

May 21, 2019

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Always goes above and beyond all expectations.

Rodney is awesome to work with!!! It is our fourth time buying a car from him!! Always a great experience. Rodney always goes above and beyond for us.

May 13, 2019

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Great people to work with

As always great service and a very big thank you going out to Rodney and Amy for going above and beyond. Excellent service from sales to service.

May 07, 2019

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Straight forward

I found my experience to go very smoothly and with little to no headache unlike other dealerships I have encountered. My service was beyond exceptional. From the start Rodney was straight forward, gave his best offer, and truly wanted the customer (me) to be happy with the deal. I highly recommend this dealership!

Apr 30, 2019

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Excellant customer service.

I Felt I got honest answers to my questions and they were very upfront with any information I asked for concerning the car. Very satisfied with their service.

Apr 19, 2019

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Smooth easy deal

Rodney is always super easy to deal with and Ryan is always going the extra steps to get the deal done. By far the best dealer in the area!

Apr 18, 2019

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High and low

All good then I met the sales manager. His eye contact seamed like an intimadation tactic. I reacted badly. I felt pressure from then on.

Apr 08, 2019

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The very helpful, worked very hard for my business.

Very good service. They were very nice. Nice clean dealership. This is my second time there. Would highly recommend them to friends. Thanks for the help

Apr 05, 2019

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Friendly and Great Service

We just purchased our 3rd car with Hutcheson Ford and had wonderful service. Rodney and Amy were great to work with. Picked out a car during the day and by the time I got there after work, all I had to do was sign the papers that were all ready to go. No pressure to buy in sales or financing. Other family have purchased cars from Hutcheson in the past as well with no issues. I've used service in the past and everyone is friendly and easy to deal with. Thank you!

Mar 28, 2019

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Buying a new truck

They gave me quick action on finding what I was looking for and giving me the best deal. Also work with me on good delivery.

Mar 28, 2019

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Excellent customer service!

This is the 2nd used vehicle we have purchased from Rodney. Everyone is always willing to work with you and they are all about doing things right and satisfying the customer. No complaints at all. Will definitely be back and will we refer people to buy from here!

Mar 26, 2019

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It was so easy...

I'm not the type of person who typically enjoys the car buying experience; in fact, I usually dread it! However, from the moment I first spoke to Rodney Barnett on the phone until the final paperwork signing with Amy Hitch the trading process was incredibly easy and comfortable. There was never any pressure to "buy more" than what I was interested in purchasing, and every step of the way was truly like dealing with friends that I might have known for years. I'd gladly recommend both these fine people to anyone interested in finding a new car or (like me) searching for the perfect used vehicle.

Mar 22, 2019

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Treated like family

From my first text to Rodney to making a deal to picking the car up was all the best experience I've had at very few businesses. Amy and whole team were great. Even the coffee was excellent.

Mar 22, 2019

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Awesome people!!

Great service, great people. Its not just what they do, it's how they do it...Always on time, great price, quality work. Really good coffee..

Mar 19, 2019

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Very nice people to work with the process was easy

I would recommend Hutchison to anyone who wants new or used vechile they were very kind and friendly very pleasant to deal with sales man Rodney was very nice

Mar 11, 2019

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Relaxing

No pressure sales staff in a very casual setting. No hidden fees. Nice clean showroom and no one was wearing a suit and tie. I'd go back for another car.

Mar 03, 2019

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As always we got excellent care and service.

We have purchased many vehicles from your dealership and have always been treated excellently. Your staff is courteous and pay attention to your customers wants and needs. Your selection of vehicles is excellent and I have not seen one vehicle that resembled a questionable value. I look forward to dealing with you in the future.

Feb 25, 2019

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Great Service

I was very pleased with their service and getting me in and out in a short time. I had been messaging Rodney and he did not waste my time since I had to drive 4 hours to get the truck. He stuck to the original price and had all paperwork ready when I got there. Could not ask for better service! Thank you Rodney and Hutcheson Ford!

Feb 25, 2019

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Great dealer! Really made the process easy!!

The whole team really made things easy and worked with me and my very busy schedule. All aspects of the the buying process were just perfect.

Feb 07, 2019

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Great Place!!!

This is the second truck we have purchased..Very pleased with the service we receive Everyone one is so friendly and helpful. We always have our trucks serviced there and it is always easy to get an appointment.

Feb 06, 2019

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Knowledgeable, helpful, and no pressure!

We love our Ford F-150 truck. We got the color we were wanting and it drives great! We will definitely be getting our next vehicle at Hutchison’s Ford when the time comes for a new car.

Dec 19, 2018

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Phenomenal service

I lost my 2005 Ford F-150 to a blown transmission after 246,000 miles. The folk at Hutcheson Ford in St. James were amazing!! They got me a rental vehicle while I shop for a new truck. They had a 2015 F-150 with 31,000+ miles on it, and they gave me a great deal on it. The entire staff was helpful and friendly and I would recommend them to anyone and everyone!

Nov 28, 2018

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Great experience every time

Just bought my second vehicle from them. For my second one traveled to use the, since they where so great the first time. Second experience was just as good as the first. Would highly recommend them. Always friendly and helpful. Great people and great service.

Nov 28, 2018

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Great deal and great service!

Good price on a great truck and very capable, efficient and friendly service. The kind of people you want to do business with and recommend to your friends and family.

Nov 01, 2018

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Customer Service well done!

I stopped in to see about making an appointment on a rattle in my door. They were able to get me right in without making an appointment. I was out the door within 40 minutes. The problem was a screw had came out and was making the noise, everything was covered under warranty. I even got a great cup of coffee and some good conversation with Salesman Rodney.

Oct 09, 2018

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customer friendly

Wasnt sure what make or model i was interested in. Wasnt even 100% sure i wanted a ford. I was however sure that i wanted to purchase from them. All round great staff! 3 purchase from there, thanks for my 2016 ford fusion work car.

Oct 01, 2018

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Always friendly and helpful

My fiance and I have been into Hutcheson a few times looking for myself a new vehicle. We finally decided to pull the trigger on a 2017 ford escape and we couldn't be happier. We did have some issues with the vehicle before leaving town and they were quick to answer and help us in every way they could! Definitely recommend going to Hutcheson Ford.

Sep 13, 2018

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Outstanding! Above and beyond

Excellent service! Had a new key programmed for my F-150. The service manager did some recall/warranty work completed without me having to ask.

Aug 02, 2018

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Ryan Shockley and team dedicated to finding my perfect ride!

I recently sold my 2010 Ford Expedition and I was in the market for a smaller vehicle but I wasn't sure what vehicle I wanted. Ryan Shockley, Anthony Billingsley, Ron Riffel, Nathan Kemnitzer, Travis Holt, and Rodney Barnett went above and beyond searching for the exact vehicle to meet all my wishes. It was the last day of the month and the dealership was very busy. Within 24 hours of walking in the dealership, the sales team had my requested vehicle on the lot waiting for me to pick up. They were extremely patient, knowledgable and willing to find exactly what I wanted. My "new to me" ride is a 2016 Ford Edge and I absolutely love it! Thanks to everyone at Hutcheson Ford for putting customers first and finding me the perfect vehicle!!

Jul 30, 2018

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Best & Easiest Deal Ever

I Think this was probably the Best & Easiest Deal we have ever made when buying a car. Rodney was Wonderful, no hassles, got us the deal we were looking for! Thanks

Jul 27, 2018

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They dont just sell you they work for you!

Rodney, Ryan and Amy have been the best folks to deal with at Hutcheson. I have purchased three vehicles from them to date and will be a customer for life. Rodney always works hard to meet and exceed my wishes for a vehicle! Service dept is also A + !!!

Jul 26, 2018

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Easiest buying experience ever!

Rodney was an awesome salesman! I was very specific with my expectations when buying a new vehicle. He and his team met all those expectations with ease. I was in and out in less than 3 hours with my new car! I'm absolutely in love. Thank you Hutchinson Ford!

Jul 23, 2018

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Very professional!!

Very professional!! Kept me informed of the process of my delivery date for my new expedition. Took the time to really educate me on all the expedition had to offer.

Jul 14, 2018

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Great dealership, great car, great deal!

Fast, friendly, responsive, patient and no sales pressure. Hutcheson Ford is awesome and their great service continues AFTER the sale. We will continue to purchase future vehicles from Mike and his crew.

Jul 11, 2018

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Pleasant experience in every way.

Due to the unfortunate total loss of our 2011 F-150, we found ourselves in the market to replace that truck with a similar vehicle. Our desire was to closely replicate our 2011 model since purchasing new wasn't within our current budget. The staff kept us appraised of those vehicles on hand that met our needs and/or those coming in. In spite of a few delays with our insurer, everyone at Hutcheson was patient and understanding, and they helped us acquire a wonderful 2014 F-150 replacement.

Jul 03, 2018

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Very helpful

Rodney made the whole process painless. Big thank you to everyone. Amy and I will buy our next car from there as well. Big thank you!

Jun 29, 2018

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Deal of a Lifetime on a 2017 Ford Expedition!

My husband and I had money saved to buy a new to us family vehicle that would better fit our growing family's needs. We were offered an incredible price on a 2017 Ford Expedition with low mileage, verified service records and given the red carpet treatment by everyone we worked with at the dealership. We live in Columbia, a little less than 2 hours from the dealership - we had other dealerships to choose from that are closer to us. But we found what we needed at Hutcheson Ford - they worked the deal online with us and then drove the vehicle and paperwork for us to sign to us here in Columbia. It was the easiest purchase we've made in a LOOOOONG time and that goes beyond the auto industry. We trust these guys like family!

Jun 22, 2018

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Buyer review

Excellent experience and really appreciate that Rodney came to me at work to help get the process started for approval and buying my new Escape. Customer service was amazing thank you!

May 21, 2018

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Gerat Patient people

We needed to buy a car very quickly, however, my wife was not in town. But through patience and understanding, we were able to make a deal and have a car until ours was ready. I want to thank Amy and Rodney for being so patient with my wife and her little quirks.

May 21, 2018

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The BEST Experience

We drove 2 hours to visit this dealership in hopes of purchasing/trading vehicles. The employees here blew away all expectations and made this process a great experience!! I would recommend Hutcheson to anyone wishing for a smooth process with outstanding customer service!!

May 14, 2018

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Great Service! Quick, Easy, Painless!

Anthony and Rodney are 2 high class guys that I recommend to any one looking for a new or used vehicle. They are straight forward, great with families, and tried their best to fit everything you could ever ask!

Apr 28, 2018

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Efficient and Friendly

Not only was my vehicle well serviced, but the treatment of the customer is wonderful. You have a comfortable place to wait with snacks and coffee/water available to you for FREE! The service was excellent!

Apr 26, 2018

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Yes anytime

Hutcheson Ford led by Mike Tucker has been very easy to work with very customer focused. I have bought both personal and fleet vehicles and the Hutcheson team has been a pleasure to work with every time.

Apr 23, 2018

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Review

The entire team at Hutcheson Ford is great to work with! Thanks for everything!! Love the new truck! Made a trip to Wisconsin over the weekend for work and it was great!!

Apr 13, 2018

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Outstanding!

Great folks, dedicated, reliable, fair, honest have manners and a sense of humor, and they are friendly. Rolla customers here, never go back to Rolla. Note: I did not make payments on the BMW. I paid cash.

Mar 20, 2018

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Professionalism

We had such an amazing experience with this dealer. We traveled for a vehicle we found online and they were very helpful over the phone. When we arrived they were even more helpful and professional. Our travel was 116miles and we are definitely going to be back for the next vehicle we are buying. We had a smooth and easy transition with our trade-in. We have the up most respect for all the team members we worked with.

Mar 15, 2018

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Great Dealership.

Never experienced this dealership before. Stopped here on a whim on way home to St Clair from Lake ozark.. they found the truck we've been looking for and overall customer service was a plus. Rodney Barnett in sales and everyone in finance dept were a pleasure to work with. Have not yet experienced service dept yet but plan to use the oil change program.

Mar 14, 2018

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Best auto experience ever.

This was my second truck purchase at Hutcheson Ford. With over 50 years and a 100 purchased these were the best auto deals I have ever made. It is truly a pleasure to work with a honest dealership.

Mar 05, 2018

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No pressure, friendly and helpful

This is our second purchase from Hutchison Ford. Rodney is friendly and put no pressure on us, but answered all of our questions and helped us navigate to the best choice in the right vehicle for our needs. Everything was explained in clear and simple terms. The finance department was friendly, clear and concise. I don't like dickering back and forth so I made what I considered to be a fair offer and they accepted it. It couldn't have been easier.

Jan 10, 2018

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Hutcheson Ford stands above the rest!

After reading reviews and talking with friends we decided to search outside our dealership of 20+ years and try Hutcheson Ford. Even though its an hour trip one way we are so glad we did! Thinking of ordering a new truck (alot we didn't want on it) surprisingly they found what we wanted, With a few add ons it was perfect! We want to really thank Ryan for his professionalism, going above and beyond, sealing the deal, making sure we got the truck we wanted! Also thanks to Nathan who knew the truck professionally, kindly explained all the gadgetry, answering all our questions. Very informative. We were amazed at all the smiles and friendly faces of the staff we didn't meet but also made us feel welcome. We brought the truck in a week later to get items we ordered put on and got the chance to meet the service dept. And staff. Never have we seen such a clean organized shop. This is a very friendly, clean, professional, make you feel at home establishment, which tells us they take pride in taking care of our vehicle when it's being serviced right down to the paper floor mats! (THANK U!) They really care about their customers. Our phone calls and texts, which were many, were answered promptly and courtiously from sales to service dept. We now know Hutcheson Ford stands above the rest! They stay on top of things, rest assured, they do what they say and have everything in order when you get there! Thank You to the friendly staff at Hutcheson Ford, especially through the holiday season and bitter cold temps your smiles made this a warm pleasant experience! We definatly will be bringing our truck in to be serviced regularly and look forward to doing business in the future because you have certainly earned our trust!

Nov 08, 2017

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Best Service Ever

Throughout the dealership, from the owners to every employee who works there, you're treated like family. In every facet of the business, from buying a vehicle, getting it serviced, asking any question or needing anything at all regarding your vehicle, everyone who works at Hutcheson Ford takes responsibility and makes it their mission to be sure you're taken care of. Buying a vehicle from Hutcheson Ford is the best car buying experience you can have!

Sep 09, 2017

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I never leave a review

My husband and I have now purchased two vehicles from Hutcheson and we could not be happier with our purchases. Never did I expect a day at a car dealership to not only be stress-free but enjoyable (yes, enjoyable). Not only is the salesmanship top notch (not once did we feel pressured to buy or like we were just some commission to the dealer), the customer service you receive for maintenance and check ups is outstanding. We HIGHLY recommend Hutcheson to everyone looking for a new/used vehicle, even if you aren't from the area, its totally worth the drive.

Aug 27, 2017

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Happy customer

My family is a local to st james mo. Hutcheson ford is where we keep going for our vehicles. This is our third purchase from Rodney. It feels like they go above and beyond even after the papers are signed. A++

Anthony Billingsley

Anthony Billingsley

Sales Consultant

78 Reviews
Certified
I have been in the car business my entire life, and with Hutcheson Ford for over 9 years. My goal is to make buying a vehicle the best experience for you, the valued customer. I treat everyone like a friend/family member, no matter the price of the vehicle. You will get a very low-pressure and relaxing experience buying from me.
Recent Reviews

Feb 25, 2020

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Great customer service

Good experience, did not feel pressured. All information explained very well. A 25 word minimum is a little much. Couldn’t this just be simple?

Feb 14, 2020

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Best service in this area.

The quality of work is perfect. The entire staff is friendly, fast, professional, and best of all honest. Prices are higher than I like for parts and service but then what isn't to high these days.

Feb 10, 2020

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Always a great place to buy from. Fantastic job and...

Always a great place to buy from. Fantastic job and great attitude, very knowledgeable about the product and finds the right financing options that fits you.

Feb 04, 2020

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Very helpful

We have bought several vehicles from Hutcheson and every time it has been very smooth with Anthony getting what we wanted and usually fairly painless.

Feb 03, 2020

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good and helpfull

salesman was polite and helpfull answered all questions showed me how to operate all equipment pleased with all involved in the sale of the vehicle

Jan 28, 2020

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I love going to Huthcheson Ford in St. James MO. Anthony,...

I love going to Huthcheson Ford in St. James MO. Anthony, Amy, and Ryan are amazing! They are always willing to help in anyway they can. Would highly recommend the !

Jan 27, 2020

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Hutchinson Ford sales department was fast no hassle and...

Hutchinson Ford sales department was fast no hassle and very informative would recommend anyone shopping for a vehicle to give them a chance was very pleased with the service!

Jan 16, 2020

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xxxxxxx

excellent service, easy to work with, fair prices xxxxxx x x x x x x x x x x x x x x x x x x x x x x xx xxxx xxxx xxxxx xxx xxxxx xxxxx xxx x

Jan 13, 2020

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I was very pleased with the work on my SUV and the...

I was very pleased with the work on my SUV and the people were very courteous and respectful. And they got my part right away.

Jan 12, 2020

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Friendly , informative and helpful. and they work with...

Friendly , informative and helpful. and they work with you. They always put the customers first . I’m very satisfied with the service I receive. I would recommend Hutcheson Ford

Jan 09, 2020

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Service & sales

Service on the oil change was fast in and out. Great when buying a car or truck. Amy does the paper work fast that is great.

Jan 06, 2020

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We walked in and within a few hours we were purchasing a...

We walked in and within a few hours we were purchasing a vehicle to match our needs and what we wanted. We’re quite pleased and would highly recommend to anyone to do business with this dealership. Our sales rep did an awesome job! Anthony Billingsley

Dec 23, 2019

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Great Dealership

Very personal and service you can’t get from a mega dealer. Anthony Billingsley did a great job for us and is quite knowledgeable. I would highly recommend Hutcheson Ford.

Dec 23, 2019

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Great service

Always a great experience. Would recommend them over any other dealership around the area. Friendly service and always willing to help. Will definitely buy all of my vehicles there

Nov 21, 2019

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Purchase

The dealership was awesome during my purchase of a 2011 vehicle. Anthony was my salesman and working with him made the purchase very easy and comfortable. When I picked up the car he explained all the features so I could easily understand. I will be back next car.

Nov 12, 2019

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Great Dealership

Hassle free purchase of new work truck. Truck was a special order, due to lack of options desired. Dealership did all the work, and made the process simple.

Nov 04, 2019

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The Extra Mile

Both the salesman and the sales manager went above and beyond what could be ask. I have and will continue to recommend this dealership to others.

Oct 31, 2019

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Anthony is great

Anthony is great at what he does. Makes buying a car a quick and easy experience. Amy is also great, makes the paperwork easy and quick.

Oct 04, 2019

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The best

Anthony is the best sales man a customer would want. Amy the finance lady can sale u all kinds of good warranty and insurance. Bob that delivers the pickup was a nice and friendly man. The whole experience was great will do business again

Sep 23, 2019

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Great experience

Hands down the best experience we have ever had at a dealership. Our sales guy, Nathan, was great. He answered all of our questions and helped us get a great deal on our pickup. Amy, in finances, was great at breaking things down and explaining the financial side of things to us. They both made the process relatively quick and painless, they were great to work with. Also, I can’t even begin to explain how impressed I was with the baby changing area in the restrooms. This is not something you see at many places like this, but it was a very nice touch and really appreciated by us, as parents of a 1 year old.

Sep 20, 2019

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Great dealership

I can live the deal. The guys are great and friendly. Nice place. Their the best Ford dealership around. Give these people shot. My family were happy with their Ford.

Sep 16, 2019

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Thanks very much to Anthony!

Anthony worked to find us a vehicle match for the needs of our non-profit organization and it was in line with our budget! He was friendly as were all the staff! Thanks!

Sep 13, 2019

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Purchase of Vehicle

Awesome to work with. The made our purchase easy and convenient. We will always go back to Hutcheson Ford, St. James, Missouri. (Thank you Anthony Billingsley)

Sep 04, 2019

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Simply awesome

From start to finish HUTCHESON FORD was an awesome experience. From the time we got on the lot till the time we left we were so impressed with the way HUTCHESON FORD conducts business

Aug 29, 2019

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The best business experience I have had in a long time.

This dealership was very professional and pleasant to do business with . My wife and I were treated very well and felt comfortable with all departments

Aug 26, 2019

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Simply amazing !!!

From start to finish Hutcheson Ford is the best place to buy a new vehicle . Incredibly awesome experience with the team at Hutcheson Ford awesome !!!

Aug 22, 2019

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They make it easy!

I was recommended Hutcheson Ford by several coworkers. The team at Hutcheson Ford makes the process of car buying easy and painless. I will definitely be going back anytime I need another car!

Aug 15, 2019

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A cut above the rest!

Hutcheson Ford is top of the line in our opinion. Everyone there, from the sales people, to the finance people, to the service people, all are very friendly, professionals. It’s obvious they are there to serve the customer. We have been loyal customers for many years and plan to be for many more to come.

Aug 12, 2019

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The Best

I have purchased vehicles from many dealerships over the years and this place is one of the best. Everyone I dealt with was a top notch professional. I've dealt with the service department a few times over the years and they really have it together also.

Aug 04, 2019

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new car purchase

Everyone was very helpful. Anthony worked very hard to find the car we wanted. The entire staff was very courteous. We could have purchased a vehicle anywhere but saw no reason to go somewhere else when everything we need is right here at home. This is our third new vehicle purchase. We have used the maintenance department and the collision center and very pleased with all. Thanks for your assistance.

Jul 30, 2019

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EXCELLENT!!!

Hutchison is a great dealership. They are friendly, very helpful. Relaxed environment, not at all pushy. Would definitely recommend. Our experience was a good one. Thank you for everything.

Jul 23, 2019

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Great dealer

Hutcheson Ford is great dealer. I have traded several times with them. Alway been treated fairly. Salesmen are honest and polite. Will definitely purchase all future vehicle's from them.

Jun 22, 2019

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Awesome experience

Everyone was friendly and professional. Very easy to do business with. We will always check with them when looking to buy or trade cars. Thanks for making this one easy.

Jun 18, 2019

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Awesome Dealership

Great experience as I bought a new F-250. Every employee made a stressful time, that of buying a new vehicle, very easy. Thanks for the help in our car buying process. Will also say, I've been getting my 1999 F-350 serviced at Hutcheson Ford for years, always been happy with the service department too.

Jun 17, 2019

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Above and beyond

Everyone we have dealt with have gone above and beyond there scope of work. We have finally found a dealership we will always buy from and them service the vehicle.

May 22, 2019

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Perfect Vehicle, Hutchison Rocks!

I love how friendly and professional everyone is at Hutchison Ford! I never had any doubts that we would once again walk away with the vehicle we were looking for without complications! Thank you, Anthony, Ron and Amy, another job well done! So happy and excited with my talking Ford Escape! This vehicle is so beautiful and clean, I love it! (Not sure when I will be comfortable letting it “park” me, but how cool to know that it can! Dream come true with heated seats and a heated steering wheel!) Thanks Hutcheson Ford for another dream come true! Sincerely, Colleen and Curtis Kelley (Edna C. and Wayne C. Kelley) PS. Thanks for the DISCOUNTS!!!!!! :-)

Apr 24, 2019

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Excellent customer service

All of the staff at the dealership was outstanding and considerate! Would definitely recommend them to anyone looking to purchase a vehicle! We went in for service and left with a new truck!

Apr 20, 2019

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Great

Anthony is a great example of a good salesman. Friendly, works hard to get what you want at a price you can afford. Thanks for a good experience.

Feb 16, 2019

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Fantastic customer service!

This was a great experience! My wife and I appreciate Anthony and his willingness to make the purchase of both vehicles a great experience. This dealership has a hometown feeling that makes the whole car buying experience simple.

Jan 29, 2019

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Always pleasant and professional.

Anthony always goes above and beyond when we come in to purchase a vehicle. We believe he does his best to get us a good deal and makes sure we are completely satisfied. We always recommend him to our friends looking for a vehicle.

Jan 21, 2019

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Vehicle Service

Great people, great service, great value. Brought a van in for an oil change, they identified some other issues that needed attention. No pressure, but was happy to be aware of them and decided to get them taken care of here also.

Dec 25, 2018

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Outstanding service

Professional sales staff was very friendly and helpful. Received very fair offer for new truck and on our trade-in. Custom built F250 came with all options ordered, staff took the time to go over every feature of the new vehicle.

Dec 24, 2018

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Always great service

I have always done a lot of business with them and the service department has been great to me. Gordy and Joe are always good at helping me. Anthony has always taken good care of me when buying a vehicle from them. Rick in parts is always good at getting me what I need and he is a really friendly guy that I like doing business with.

Dec 06, 2018

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Just a little irritated

I am happy they could fit me in for my car but very irritated that I was charged and not informed before service was rendered.

Dec 03, 2018

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Great Experience

I had a wonderful experience buying my car! The whole team was helpful! Anthony did an amazing job listening and getting me into the exact car I needed!

Nov 20, 2018

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It’s always a great experience when you deal with Anthony

The salesperson we dealt with, Anthony, was great along with the others such as Ryan. They made things work so that I could have my new car that day and worked around my schedule to get things done. Always appreciated!

Nov 19, 2018

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Road Rescue 101

While returning to our home in Illinois from a short visit to our property in Stone County MO. my wife and I experienced a mechanical failure on I-44 just east of Rolla in our 2006 Ford F 250XLT. This occurred on a Monday of a holiday weekend compounded by sub freezing temperatures and snow. We called Hutcheson Ford and spoke with Mr. Wells who stated they would be able to take a look at our vehicle if we could get it to them. We were able to limp the vehicle in and it was promptly assessed. Due to the extent of the required repairs we faced renting a vehicle and returning to pick up our 170,000 mile 2006 Ford once the repairs were completed. I asked to speak with a salesman and was introduced to Mr. Billingsley. Myself, my wife, and our 14 year old dachsund "Scout" drove home that evening in a 2019 F-250 XLT crew cab. The hospitality extended to us, including our pet, was extraordinary. I would like to personally thank Gordy Wells and his service team, Mr. Anthony Billingsley and Mr. Ryan Shockley along withthe rest of the Hutcheson Ford team for transitioning a very bad day into a very good day! Our experience at Hutcheson Ford was nothing short of GREAT. Thank you all.

Nov 05, 2018

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Wonderful experience, great employees!

Anthony Billingsley was so curteous and helpful, went above and beyond, I felt. Him and Amy both worked with me and gave me options, which I loved. The whole experience was fantastic!

Oct 22, 2018

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Great Experience.

I went in and said I wanted their lowest price and didn't want to haggle they shot me a price that was thousands lower that what I had been given at other dealerships. Very friendly and knowledgeable and overall a great buying experience. I will definitely return in the future and highly recommend anybody interested in a new Ford to give these people a chance.

Sep 29, 2018

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Exceptional Customer Service

I just purchased my 6th car at this dealership. Customer service was excellent during every aspect of the purchase. They went out of their way and found the vehicle that I wanted.

Sep 13, 2018

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Outstanding

They were awesome to deal with. I wouldn’t change anything you guys were the best. I will recommend you to everyone I know. Anthony was the best.

Sep 06, 2018

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Superb!

I never thought I would trade in my dream car until I found an amazing vehicle at Hutcheson Ford. Anthony did a wonderful job on my trade-in. Drew was excellent at making sure I got the best deal possible, without any hassle! Amy was awesome at making sure to explain everything financially and even providing an offer on a great deal for an extended warranty. Can't beat a team like that!

Sep 03, 2018

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I felt I was treated right

My salesman, Clay, was very friendly, as was everyone I dealt with. They were straight forward and truthful with me. They went out of their way to work with me and to get me what I wanted. There was no pressure and they weren't standing over me throwing words and numbers at me like another dealership did. It was a pleasant experience and I will go back to them without hesitation.

Sep 03, 2018

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No Hassle

Great group to deal with, no hassle during the process makes it a great experience! Gordy knows his suff and always explains in detail so I can understand.

Aug 22, 2018

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Great

This dealership is great to work with I will buy from them again. The sales team and management team are great to work and they help in every way they can to make the deal happen thank you Hutchenson Ford

Aug 20, 2018

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Very easy experience at Hutcheson Ford!

Anthony Billingsley was great to work with. He took the time to figure out what I wanted, found it, and then made the buying experience painless and pressure free! Amy and Ryan were also great!

Aug 16, 2018

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New Ford Truck

I decided it was time to look at the new Ford trucks and I worked with Anthony Billingsley. I was impressed with his knowledge of their products! He took the time to speak with me about the new features and encouraged me to look at the new 3.5 twin turbo engine. I had my doubts about the motor and was only going to consider V-8 powered trucks. I am pleased that he encouraged me to take the time to research the Ecoboost motor. I am very happy!

Aug 02, 2018

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Ryan Shockley and team dedicated to finding my perfect ride!

I recently sold my 2010 Ford Expedition and I was in the market for a smaller vehicle but I wasn't sure what vehicle I wanted. Ryan Shockley, Anthony Billingsley, Ron Riffel, Nathan Kemnitzer, Travis Holt, and Rodney Barnett went above and beyond searching for the exact vehicle to meet all my wishes. It was the last day of the month and the dealership was very busy. Within 24 hours of walking in the dealership, the sales team had my requested vehicle on the lot waiting for me to pick up. They were extremely patient, knowledgable and willing to find exactly what I wanted. My "new to me" ride is a 2016 Ford Edge and I absolutely love it! Thanks to everyone at Hutcheson Ford for putting customers first and finding me the perfect vehicle!!

Aug 02, 2018

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Sales service

We’re always treated very well your salesman, especially Anthony, he’s our go to guy when we’re looking to buy a vehicle . And we like the parts service.

Jul 26, 2018

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Acknowledging customer service

I failed to get the right person earlier on my customer service. And I wanted to acknowledge Anthony on his customer service and courtesy that it was nice working to get my car through Anthony and Ford Hutcheson. Also Gordy Wells is very courteous when you walk in the door to get garage service.

Jul 06, 2018

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2018 Ford Explorer Purchase

Thank you for making the purchase of my new Explorer Limited quick and painless! We never shop anywhere else! If you are in the market for a new or used vehicle give Anthony Billingsley a call today.

Jun 27, 2018

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Great

Always helpful good people to work with . They will do there best to get you in a new or used vehicle. I will use them again

Jun 14, 2018

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Fast & Friendly Service

They got my car in quickly and repa Red by the end of the business day. Very friendly. Answered all my questions and very detailed explanations about repairs and costs.

May 28, 2018

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Best vehicle purchase experience

Ryan went above and beyond to make sure our purchase went smoothly and quickly. Nathan and Anthony both went over features and answered every question I had, which was a lot. Jessica knew I was in a crunch for time and had my papers ready to go and moved us quickly but accurately through the process. They gave me too trade in for my vehicle and the price of the truck I purchased was very fair. My parents have bought from Hutcheson for years and highly recommended them to us. We can sure see why. I wouldn’t buy from anyone else now. Mike has a top notch dealership!

May 21, 2018

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Painless buying experience

Highly recommend Hutcheson Ford for your next vehicle purchase. The staff make the process easy to navigate and painless. I have purchased several vehicles from Hutcheson and will in the future. Excellent dealership.

May 14, 2018

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Great Service! Quick, Easy, Painless!

Anthony and Rodney are 2 high class guys that I recommend to any one looking for a new or used vehicle. They are straight forward, great with families, and tried their best to fit everything you could ever ask!

May 12, 2018

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Good people

Would not buy from any other place great service. Willing to go the extra mile for me with no problem. I've been buying from them for years

May 05, 2018

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Excellent and thorough.

Always easy to get an appointment. Service department cares about you and your vehicle. They always check your mileage schedule for routine service (i.e. my tires were due for rotation). I never have to worry about something slipping by without getting the proper attention. Their friendliness is exceptional: service desk all the way to check-out desk. Plus, the courtesy in the waiting area (and assistance in the waiting area) exceed in quality. I have been with Hutcheson since 2004 and will continue with them. They always have my interest in mind.

Apr 27, 2018

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My buying experience

My son needed a car for work & had terrible credit because of an Ex-wife. Between Anthony & Amy & my co-signing he will drive away in a much newer car this Saturday. It did need new tires on the front & the dealer told me that they would Foot the bill even though the paperwork was done.This is the second vehicle that I've purchased from Hutcheson Ford & am very pleased. Great sales & service.

Apr 03, 2018

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Great People

The people at Hutcheson Ford made everything about our purchase a great experience. Anthony in Sales took the time to explain all of the details with us and answered all of our questions. We traded our vehicle & we got a very good price for it. The finance dept. helped us to understand all of the options available & gave us terrific information on extended warranty. The parts dept. assisted us in purchasing mud guards, all weather mats & a bed liner - all installed & ready for us at the sale. We couldn’t be happier with our experience & our new F150. Thanks to the great people at Hutcheson Ford.

Mar 20, 2018

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Excellent!

When buying a new vehicle we always talk to Anthony first, he goes above and beyond to find what your looking for and at a great price so he keeps us coming back.

Mar 15, 2018

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Great experience again

Second vehicle I have purchased from Hutcheson Ford and they treated me great again. Anthony who I worked with from the beginning to the end was a great help.

Oct 01, 2017

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The experience was all good.

Everyone at the dealership is friendly and very helpful. No high pressure sales tactics are used which makes buying a car much more pleasant. This is the second vehicle we have purchased from Hutcheson and we'll be back.

Sep 11, 2017

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Great Experience

They got me into exactly what I was looking for, couldn't be happier ! Definitely a home town feel, everyone is very easy to work with, will for sure recommend Hutcheson !

Aug 18, 2017

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Hutcheson Ford for Life!

We are long time customers of Hutcheson Ford and have built a strong business relationship with Anthony Billingsley. He has a lifetime of experience in the auto sales business and will go above and beyond to get you the vehicle you are looking for and for the price that's right for you. If you want professionalism, experience and a genuine personality, he's your guy! Everyone at Hutcheson Ford continue to go above and beyond what we ever have experienced in a dealership. When we are looking for a vehicle we will look no further!

Aug 16, 2017

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Great dealership and salesman.

Anthony was great to work with and very patient. Everyone there was very friendly. Anthony and Amy both made the experience very easy. Thank you.

Aug 14, 2017

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JUST VERY EASY TO WORK WITH.

EVERYONE WAS VERY HELPFUL. JUST GOOD OLD CUSTOMER SERVICE. .I WILL SEND ALL MY FRIENDS TO THIS DEALER. KEEP UP THE GREAT JOB, THANKS TIM HUBBARD.

Aug 06, 2017

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Anthony Billingsley makes buying a vehicle stress free.

We recently purchased a car for our son who is headed to college. We always go to Anthony when we are looking for a vehicle. He doesn't give you the run around. He is honest, helpful, and trustworthy. Buying a car is a pleasant experience with Anthony at Hutcheson Ford.

Ron Riffel

Ron Riffel

Sales Consultant

65 Reviews
Certified
Contact Me
Dealership Experience 1 years 10 months
Industry Experience 1 years 10 months
Recent Reviews

Feb 27, 2020

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Wonderful place to purchase your new or used vehicle....

Wonderful place to purchase your new or used vehicle. They went above and beyond my expectations. I was using their rental car program and had such a great experience I left a 5☆ Google review. And now even with not the best credit I came home with a 2018 almost brand new car 😊 Thank you to everyone at Hutchinson Ford!! I highly recommend them!.!

Feb 13, 2020

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I highly recommend this dealership. All the staff were...

I highly recommend this dealership. All the staff were friendly, courteous and knowledgeable. Our purchase was an easy process. Ron Riffel, Sales Consultant was amazing. He took time to explain all the amenities available on the vehicle and even helped set up some of them. I am very pleased with the dealership and staff.

Feb 03, 2020

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awesome dealer

the dealership made the experience of buying a vehicle a good experience, staff seemed to be very knowledgeable in answering any questions we had. good place to do business!

Feb 03, 2020

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What an nice experience!

my experience with Hutcheson was perfect. They had the vehicle I wanted in stock and a purchase was made in record time, thanks to Hutcheson

Jan 16, 2020

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Great experience

Saw a 2019 F150 truck on the website and contacted the dealer. We in on Saturday and negotiated/bought the truck. The dealership treated me fairly in both the pricing of the new truck and my trad in. I am satisfied in all aspects of the deal.

Jan 13, 2020

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I was very pleased with the work on my SUV and the...

I was very pleased with the work on my SUV and the people were very courteous and respectful. And they got my part right away.

Jan 08, 2020

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Was a good experience. Did not feel pressured at all. I...

Was a good experience. Did not feel pressured at all. I would highly recommend to give Hutchison Ford for your next vehicle purchase. Overall good experience

Jan 08, 2020

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I've traded with these guys several times and have always...

I've traded with these guys several times and have always had a good experience with them and a lot of fun trading with them.

Dec 30, 2019

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This was the best car buying experience I have had. I...

This was the best car buying experience I have had. I was not able to find the car I wanted in Texas. Ron Riffel found me the exact car I was looking for. I drove from Texas to Hutcheson Ford! It was a Breeze! Ron delivered the exact car I wanted and made the process very easy and worry free. I felt comfortable with the entire process. I never felt like I was being pressured and was fully informed every step of the way, which made this experience 100x better than any experience I have had in the past!

Dec 20, 2019

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Salesman did everything to rush the sale and succeeded.

Within 24 hrs of buying the truck the diesel exhaust fluid heater went out left me stranded in a snow storm and the dealership wouldn’t do anything about it. Worst dealership I have ever dealt with stay away. Now the blower fan is making noise also. They said they changed the oil but the def fluid was under half full which gets filled with an oil change so I got it changed because they probably lied about that too. Ford should shut them down and take their name away from these crooked people.

Dec 05, 2019

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First time buyer

They were great to work with I'm young and it was my first time buying they were quick and friendly and made my first experience great they have earned my business in the future

Dec 03, 2019

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My salesman was very professional and explained everything

My salesman was very nice and respectful to me and made the buying experience very helpful. I appreciated him taking the time to explain the different works of the SUV.

Nov 18, 2019

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Grateful

I was in a position to purchase a different vehicle for my family. It was important to me to purchase something safe and affordable. Ron and the Hutcheson Ford team worked with me to find the perfect fit. There was no pressure to purchase a car that was out of my price range. I was treated with dignity and respect. This was the easiest car buying experiences I’ve ever had. So, so grateful! Thank you soooo much.

Nov 15, 2019

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Ron Riffel

My wife and bought our last vehicle in 2009, we have always dreaded going into a dealership, most of them use high pressure to try to get you to buy. Not so at your dealership. We met the nicest guy he was VERY helpful, knew his products. his name is Ron Riffel. We will use your place again in the future. Highly recommend your dealership to anyone who asks.

Oct 31, 2019

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Great group!

The group here are absolutely the greatest! They really care about you. You are not just a number. Ron, Amy and Ryan...they are the absolute best!!

Oct 23, 2019

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Friendly and honest

The staff at Hutcheson Ford are all really friendly and honest. Unlike typical sales, their sales personnel are not pushy. I’d highly recommend Hutcheson Ford.

Oct 16, 2019

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Only the Best Customer Service

Last week on a rainy afternoon, I was traveling for a long weekend trip, in my 99 Explorer, with my 2 cats, when we were involved in an accident. Worried about hitting a deer, I had been scanning the road for them, and had already seen four. Never did I think my vehicle would be rearended at a stop sign, at the intersection of a very busy highway, that my entire rear windshield would be soon be in pieces all over the inside of the back of my vehicle, that rain would soon be coming into my vehicle and on my belongings. Never did I think that I would soon have to say goodbye to the best, the most reliable, dependable vehicle ever; the vehicle that had been so much a part of my life for the last twenty years; the vehicle that I had planned to keep until it would no longer run; the vehicle that I had purchased new twenty years ago, and had always had serviced at Ford and no where else - my 99 Ford Explorer. I called my service advisor, Joe Welch, at Hutcheson Ford and told him I had been in an accident, that I needed a rental car, that I would be bringing my vehicle to their collision shop, and asked how long they would be open. He immediately notified Kaitlin Brown, in the rental department, and Keegan, in the collision shop. Kaitlin called me while I was still at the accident site to see what kind of car I wanted. She later ensured that I was comfortable with the operation of the vehicle before I left - from the lights to putting gas in the vehicle. She even told me I could call her on her cell phone if I had any questions after I left. You see, technology has changed a lot in the last twenty years, and getting behind the wheel of a late model Ford Focus is nothing like getting behind the wheel of a 99 Ford Explorer. Keegan, in the Collision shop, told me what to expect in the days ahead. He answered all my questions. He helped me ensure I got all of my belongings out of my vehicle. He understood that I was worried about my vehicle, that I was upset because I knew I would probably have to soon say goodbye to my vehicle. He told me it would be safe, and that it would not be going anywhere until I gave my written permission for it to do so. Darcy, in the Collision shop, even brought some bandaids out to me when I was getting some more things out of my vehicle the other day, and I cut my finger on some broken glass in my vehicle. Ron Riffel, in Sales, has since sold me a new vehicle, a beautiful Ecosport, a vehicle I intend to keep for another twenty years!:) He answered all my questions, walked me thru the buying process, and took me for several test drives. He pulled an Ecosport and an Escape up together, side-by-side, so I could compare the two. He listened to hear what I wanted in a vehicle, and then, he spent time looking for a vehicle that was exactly what I wanted. There was no pressure. He answered all my questions about warranties and extended warranties. He knows the ins and outs of all of these new vehicles, and all their technology. He made sure I knew all about my new vehicle before I left. There are lots of buttons on these new vehicles! He made sure it was spotless, too! Ryan in Management made me a very fair offer. It is also really nice that Hutcheson Ford offers $500 off for military and veterans. Thank you! Nathan in Finance explained all the necessary paperwork to me, and answered all my questions. He went over the warranties in depth, made recommendations based upon my needs, and explained how to license my vehicle. Everyone I have dealt with at Hutcheson Ford has been not only been professional, but friendly, patient, and kind. I simply cannot say enough good things about Hutcheson Ford. They're the best! Their customer service is just impeccable. They really do give you only the very best service!:)

Oct 02, 2019

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Outstanding!

Values your trade in vehicle respectively and great prices! Ron was awesome to work with and love my new truck! Great dealership and very professional!

Oct 02, 2019

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Great experience of buying a car!

Jill Record was a great salesperson, not pushy and just seemed like we were good friends as soon as we met! She was very informed about the Ford Explorer that I was interested in. My family has used Hutcheson Ford for years and now I see why.

Sep 20, 2019

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Great dealership

I can live the deal. The guys are great and friendly. Nice place. Their the best Ford dealership around. Give these people shot. My family were happy with their Ford.

Aug 22, 2019

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Quick,fast,easy,and super nice!

Couldn’t have ask for a better team to work with at a dealership!! Not your typical salesman that keep bugging you to sell you a vehicle. They are the most laid back and are all about the customer!!

Aug 15, 2019

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